Customs, Duties and Taxes

What are import taxes and who pays them?

If you live outside of the USA or the EU, you will most likely need to clear customs & pay import taxes. Import taxes are implemented by your local government to mostly (but not only) protect your local economy and regulate international trade.

Clearing customs and paying import taxes is the sole responsibility of the buyer/customer. WANDRD cannot be held responsible for customs procedures or if taxes of any kind are charged to you upon delivery of your purchase.

Please bear in mind that import taxes differ from shipping costs added to your order before you confirm your purchase. Import taxes and shipping costs do not go to WANDRD and are collected by the carrier on behalf of your local customs authorities.

How much import taxes will I have to pay?

This is something we can’t give an exact estimate on as the amount and basis for calculation differ from country to country. Some countries calculate taxes based on the value of the item purchased, while others calculate how much online shopping you’ve made in one given civil year. We do have a rough idea of how much is charged to customers from certain countries but we do not keep a database of exact amounts.

As an example, if you live in countries such as Thailand, Indonesia, India, Pakistan, Morocco, or Egypt (the list is not exhaustive), you can expect to pay more than 100 USD in most cases. This is an estimation and is by no means the exact amount you will be charged. Other countries such as Canada, Russia, and Switzerland will charge lower rates of 20-50 USD in general, but can change depending on your local government.

What if I don't want to pay import taxes and I live outside the USA or the EU?

If you do not wish to pay these taxes, it is your choice and we understand. In this case, we can suggest ordering from one of our local retailers near you (Click here to check out our Store Locator) to bypass customs and import taxes.

If, despite all the information above, you still decide to place an order on our website, we consider that the order has been placed with full knowledge of these conditions. Failure to collect the package or return to sender can mean a restocking fee of 20% and shipping fees will not be refunded from the order.

VAT (Value Added Tax)

We charge a 20% VAT (Value Added Tax) on all orders shipped to the European Union. Any order made on wandrd.com or eu.wandrd.com with a shipping address in or near the European Union is shipped from our Netherlands warehouse. E.U. law requires WANDRD charge VAT (Value Added Tax) on orders that are shipped anywhere in the European Union. Because WANDRD has a physical location in the Netherlands, we charge the 20% VAT rate. Because our sales to other E.U. countries are below a certain monthly threshold, we do not charge separate VAT rates for other countries because we do not have to pay VAT in those countries.

What if I have a VAT number?

If you have an EU VAT number, you are not meant to pay VAT on purchases from other businesses with VAT numbers.

Unfortunately, our order system is unable to remove VAT at this time, whether or not you have a valid VAT number. Don't stress though! You will receive a receipt for your order shortly after purchasing. You can use that receipt to claim a VAT refund online, here!

If you wish to avoid VAT charges entirely, we recommend that you purchase our products from one of our local, authorized retailers found here, instead of purchasing online.